Return Policy

At Specialcraftex, we take pride in crafting custom window treatments tailored to your specifications. Due to the custom nature of our products, our return policy is designed to ensure customer satisfaction while protecting our business.

Custom Products

All our blinds and curtains are made to order based on your specific measurements, fabric selections, and design preferences. Because these items are custom-manufactured for your unique requirements, they cannot be resold to other customers.

Returns and Exchanges

Defective Products

If you receive a product with manufacturing defects or errors on our part, we will:

• Replace the defective item at no additional cost
• Cover return shipping costs
• Expedite the replacement order

Please contact us within 7 days of delivery to report any defects.

Measurement Errors

If we made an error in measurement or installation that results in a product that does not fit properly, we will correct the issue at no charge to you.

Customer-Provided Measurements

If you provided your own measurements and the product does not fit due to incorrect measurements on your part, we may offer to remake the item at a reduced cost. This will be evaluated on a case-by-case basis.

Non-Returnable Items

The following items are not eligible for return:

• Custom-made products that were manufactured correctly according to your specifications
• Items that have been installed, altered, or damaged by the customer
• Fabric samples and swatches
• Installation services (once completed)

Refund Policy

Refunds are only available in the following circumstances:

• Manufacturing defects that cannot be corrected
• Our error in measurement or production that cannot be remedied
• Cancellation of an order before production begins (subject to a cancellation fee)

If a refund is approved, it will be processed within 14 business days to your original payment method.

Warranty

All custom window treatments come with a one-year warranty covering:

• Manufacturing defects in materials and workmanship
• Malfunctioning hardware and mechanisms
• Premature fabric fading or deterioration under normal use

Warranty does not cover damage from misuse, accidents, or normal wear and tear.

How to Initiate a Return

To request a return or report an issue:

1. Contact us within 7 days of delivery at info@specialcraftex.cv or +14027302000
2. Provide your order number and detailed description of the issue
3. Include photographs if applicable
4. Our team will review your request and respond within 2 business days

Return Shipping

If a return is approved due to our error, we will provide a prepaid shipping label. For returns initiated for other reasons, shipping costs are the responsibility of the customer.

Contact Us

If you have questions about our return policy or need to initiate a return, please contact us:

Email: info@specialcraftex.cv
Phone: +14027302000
Address: 6101 S 56th St #5, Lincoln, NE 68516, United States